Sorry to hear that. How far is Galpin Ford from where you are? If I lived in SoCal, and it was a reasonable drive? I'd transfer my reservation to Galpin.At least you had your dealer reach out to you. I have yet to hear from mine. I preordered on day one and have heard nothing from them. I would expect more from this dealership in the heart of Orange County, CA.
Edit; I see that Van Nuys is pretty far from Anaheim. It would be a pain to drive up to Van Nuys in that SoCal traffic. Probably not a good option for you. I'm sure you can find a good Ford Dealer in Orange County. You've got until January 30th to transfer your reservation. Good Luck!